SBC suspends referrals to Hawick care home

St Andrew's Care Home in Hawick has been given until November 30 to make a series of improvements.
St Andrew's Care Home in Hawick has been given until November 30 to make a series of improvements.

A local nursing home must make urgent improvements in the care provided to elderly and vulnerable residents.

The Care Inspectorate has served a formal improvement notice on Stirches-based St Andrew’s Care Home following a damning report.

And Scottish Borders Council will make no further referrals until the home passes another inspection.

Inspectors said the facility, which is owned by Park Homes UK Ltd, must make proper provision for the health, welfare and safety of service users and ensure that all service users are assessed for a risk of undernourishment and their need for support with eating and drinking.

A review of staffing levels has been ordered and the service must also ensure that medication procedures and practices promote the health, personal care and wellbeing of service users.

Health, welfare and safety procedures for the prevention and control of infection are also to be addressed including a deep clean of the home.

The facility must also review the system currently in place for reporting notifiable incidents to the Care Inspectorate and ensure that all staff are aware of what type of incidents should be reported to the Care Inspectorate, the method by which notifiable events are to be reported and the time by which notifiable events must be reported.

Management at the care home must also ensure that persons employed in the care service receive training appropriate to the work they are to perform.

A spokesperson for the Care Inspectorate said: “Our inspection raised serious concerns and Improvement Notice we have issued today clearly lays out the improvements we must see so that the care provided to residents improves quickly. We will visit this care home again soon to check on progress and will not hesitate to take further action. Anyone with a concern can contact our helpline on 0345 600 9527.”

A council spokesperson said: “The council has been monitoring the standards in the home and has been in discussions with Park Homes to make improvements in the quality of care as required by the Care Inspectorate. Currently no new admissions are being made to enable the home to focus on care for the current residents and implement the improvement plan. The council will continue to offer support to ensure that good quality of care is provided at the home.”

In a statement to the Hawick News, Park Homes managing director Jason Sykes said: “The most recent inspection took place under a management team that has now been replaced. Where as​ we acknowledge that the service was failing in certain​ areas that have been highlighted in the report, we are delighted that the new management team has quickly embraced change. This​ has already significant positive​ impact in relation​to the care of the​ residents and to the management of the service.

“We are​ working closely​ with the Scottish Care Inspectorate and Scottish Borders Council. We are confident that​ the new management,​ with the support of our organisation,​ will exceed residents and regulator expectations and most importantly going forward ensure that the improvements are sustained.

“We regret that the service levels at the home fell below our own standards and look forward to the improvements that we are planning to make.​”