OAP vents fury over response to 999 call

A FRAIL pensioner claims he lost more than a pint of blood waiting for an ambulance to arrive.

And the 84-year-old man, who does not wish to be named, is considering taking legal action against the Scottish Ambulance Service (SAS).

The elderly gentleman stumbled and fell outside the former Jean’s wool shop, suffering a broken nose and cracked cheek bone, swollen knee, cracked tooth and damage to his finger.

He told the Hawick News: “I don’t know what happened but I went down with a mighty whack.

“From what I was told a district nurse from Teviot Medical Centre was coming up Commercial Road and she saw a large crowd gathered round me.

“She dialed 999 but no ambulance arrived. She rang again and again and finally one arrived.”

The ambulance was dispatched from Galashiels as both Hawick crews were dealing with other patients at the time.

And the man, who was collecting a prescription for his wife at the time of the accident, blasted: “I lost a pint of blood while waiting. I was left on that cold pavement for 25 minutes. I think it’s a damn disgrace.”

However, the timing has been disputed by the SAS, which claimed the call was received and a response made in 16 minutes and 53 seconds.

A spokesperson said: “This is within the target time of 21 minutes for a call that is clinically triaged as serious but not life immediately life threatening.”