Businessman vents fury over phone book delivery lapse

Steven Porter
Steven Porter

A HAWICK businessman is threatening to hang up on national giants British Telecom after failing to receive his phone book.

Steven Porter, of Porters Porches and Conservatories, revealed he pays thousands of pounds to advertise in the local edition of the directory.

But he claims he has never received a copy and further investigations have shown many to be in the same boat.

He told the Hawick News: “My complaint is that I personally and my business have not received our 2012/13 phone book.

“I have phoned many colleagues who advertise in the phone book also to enquire whether or not they had received theirs. All but two have not received a phone book. I have phoned Eurocell, Belmont Selkirk, Tile style, Hasting & Co, Collie & Co, The Co-op, to name but a few.

“None of my employees have received a phone book either, all of whom stay in different towns in the Borders.”

The new Scottish Borders phone book was due to be delivered in the first two weeks of March. However, Hawick MSP John Lamont is another who is yet to receive one at his High Street office.

He said: “Many residents and businesses are dependent on the phone book. It is therefore worrying if there has been a delay in delivery to some residents this year. I have contacted BT to find out why some local customers have not received their copy.”

A BT spokesman said they were not aware of anything unusual but were investigating the complaints.

“We have not been aware of any issues with distribution until now, but would ask anyone who is missing their directory to call us on 0800 833 400. BT produces 168 local editions of the Phone Book and delivers more than 20million books in total.

“We’re sorry if a small number have not reached their destination and will investigate further should a wider distribution problem become apparent.”

Anyone who hasn’t received their book can contact Mr Porter on: