The Hawick branch of Lindsay and Gilmour Pharmacy have returned with two awards from the latest Pharmacy Business Awards.
The team were selected for the Pharmacy Business of the Year Award and pharmacy manager, Helene Jaffray won the Public Health Pharmacist Award.
They were also nominated for a further two categories; The Community Award and Pharmacy Team Award.
The ceremony was held at the Park Plaza Hotel in London and gave away only thirteen awards in total.
The awards are so prestigious that to even receive one nomination is a big achievement as Helene explains: “There is quite a long process to go through before you reach the final shortlist.
“I was nominated by head office for the award and then once I had made the shortlist I had an hour long interview over the phone with the judges.
“The judge then contacted head office to say they wanted to put us forward for business of the year so this involved a long interview with each of the members of staff.”
Helene has been a pharmacist for over 20 years since graduation from Robert Gordon University.
She worked for fourteen years at the busy health centre pharmacy within the Teviot Medical Practice before moving to Lindsay and Gilmour four years ago.
Yvonne, a director at Lindsay and Gilmour said: “When Helene took over the branch it was running at a loss. Since she started she has brought the business back into the black by doubling prescription numbers, increasing turnover and increasing net profits.”
She has worked hard to improve the business and contacted local nursing homes to begin a delivery service to residents where they were regularly needing prescriptions.
She also noticed that the stop smoking service was struggling and identified that staff could do with help in delivering the service.
They now register anywhere between 10 and 20 patients per month and currently hit a staggering 60 percent quit rate at 12 weeks.
This level of achievement is only possible when the team follow up with every patient to support them all the way.